What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet your bonus funds before they can be withdrawn as cash. It exists to ensure bonus credits are used for gaming rather than being instantly cashed out.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the associated wagering requirements are met. If you attempt to withdraw before completing the required betting volume, the bonus and any winnings derived from it may be forfeited.
Why did my balance drop when I claimed an offer?
This usually happens if a bonus is 'sticky,' meaning the bonus amount itself is used for wagering but cannot be withdrawn, or if the balance shifted from your cash wallet to a separate bonus wallet.
Do all games count equally?
No, most platforms use game weighting. High-volatility games like slots usually contribute the most toward wagering, while table games and live dealer options contribute significantly less due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. Activating a new offer before completing the requirements of a previous one often results in the forfeiture of the first bonus.
What happens when a bonus expires?
If the wagering requirements are not completed within the specified timeframe, the bonus funds and any winnings generated from them are typically removed from the account.
Can I cancel a bonus?
Yes, players can typically opt out of a bonus. However, canceling an active bonus usually means you forfeit all winnings earned using those bonus credits.
Where do I check my wagering progress?
You can track your current progress through the promotions or bonus section within your account profile, where the remaining wagering amount is updated in real-time.